GaumardCares™
Service Plans
GaumardCares offers you extended and enhanced service and support options for your Gaumard patient simulator, providing you with added peace of mind in the event the unexpected occurs.
GaumardCares™
Service Plans
GaumardCares offers you extended and enhanced service and support options for your Gaumard patient simulator, providing you with added peace of mind in the event the unexpected occurs.
Gaumard-certified Service and Support
Because Gaumard manufactures its own products and software, only Gaumard can provide you with certified service and genuine parts for your Gaumard simulator. This ensures faster and more reliable solutions when you need them most.
Gaumard-certified Service and Support
Because Gaumard manufactures its own products and software, only Gaumard can provide you with certified service and genuine parts for your Gaumard simulator. This ensures faster and more reliable solutions when you need them most.
Gaumard-Certified Service & Parts Coverage
Only a GaumardCares plan covers your simulator with certified repairs, genuine parts, and shipping.
Annual Preventative Maintenance
Annual preventative maintenance checkups help ensure your simulator is operating at peak performance.
Service Loaners
Minimize downtime during maintenance checkups or service with a loaner simulator.
Product Training Access
Get year-round access to complimentary product training and become an expert at your own pace. Enjoy live webinars and in-person training sessions at Gaumard facilities led by our experts.
World-class Telephone and Email Support
Expert support is a phone call or email away. Our team of technical specialists is standing by to help.
Dedicated Customer Experience Representative
Enjoy premium service with a dedicated Customer Experience Representative to guide you through every step of your service return, ensuring a smooth and hassle-free experience.
GaumardCares Available Plans
GaumardCares
Available Plans
GaumardCares Essential Plan
available for:
- VICTORIA® S2200
- NOELLE® S550.100.250 | S554.100
- NOELLE® S574.1004
- SUSIE® S901 | S1001 | S2000 | S2400
- Surgical CHLOE™ S2101
- Super CHLOE™ S222.100.250
- Pediatric HAL® S2225 | S3004 | S3005
- Super TORY® S2220
- Newborn TORY® S2210
- Newborn HAL® S3010
- Premie HAL® S2209
- HAL® S1000 | S1020 | S1030 | S3000 | S3201
- Trauma HAL® S3040.10 | S3040.50 | S3040.100
- Code Blue® III S300.100 | S300.105 | S300.110
GaumardCares Plus Plan
available for:
- VICTORIA® S2200
- NOELLE® S554.100
- NOELLE® S574.1004
- SUSIE® S2000 | S2400
- Surgical CHLOE™ S2101
- Pediatric HAL® S2225 | S3004 | S3005
- Super TORY® S2220
- Newborn TORY® S2210
- Newborn HAL® S3010
- HAL® S3000 | S3201
- Trauma HAL® S3040.50 | S3040.100
GaumardCares Premium Plan
available for:
- VICTORIA® S2200
- NOELLE® S574.1004
- SUSIE® S2000 | S2400
- Pediatric HAL® S2225
- Super TORY® S2220
- HAL® S3000 | S3201 | S5301
- Trauma HAL® S3040.100
GaumardCares Essential Plan
available for:
- VICTORIA® S2200
- NOELLE® S550.100.250 | S554.100
- NOELLE® S574.1004
- SUSIE® S901 | S1001 | S2000 | S2400
- Surgical CHLOE™ S2101
- Super CHLOE™ S222.100.250
- Pediatric HAL® S2225 | S3004 | S3005
- Super TORY® S2220
- Newborn TORY® S2210
- Newborn HAL® S3010
- Premie HAL® S2209
- HAL® S1000 | S1020 | S1030 | S3000 | S3201
- Trauma HAL® S3040.10 | S3040.50 | S3040.100
- Code Blue® III S300.100 | S300.105 | S300.110
GaumardCares Plus Plan
available for:
- VICTORIA® S2200
- NOELLE® S554.100
- NOELLE® S574.1004
- SUSIE® S2000 | S2400
- Surgical CHLOE™ S2101
- Pediatric HAL® S2225 | S3004 | S3005
- Super TORY® S2220
- Newborn TORY® S2210
- Newborn HAL® S3010
- HAL® S3000 | S3201
- Trauma HAL® S3040.50 | S3040.100
GaumardCares Premium Plan
available for:
- VICTORIA® S2200
- NOELLE® S574.1004
- SUSIE® S2000 | S2400
- Pediatric HAL® S2225
- Super TORY® S2220
- HAL® S3000 | S3201 | S5301
- Trauma HAL® S3040.100
| GaumardCares Essential Plan | GaumardCares Plus Plan | GaumardCares Premium Plan | |
|---|---|---|---|
| Free Phone/Email Support1 | |||
| Webinar Training | |||
| Training at Gaumard | |||
| Repairs at Gaumard | |||
| Repairs at Customer Site3 | |||
| Service Loaner2,3 | |||
| Dedicated Customer Experience Representative | |||
| Annual Preventative Maintenance at Gaumard3 | |||
| Annual Preventative Maintenance at Customer Site3 | |||
| Additional Onsite Training at Customer Site3 |
GaumardCares
for HAL® S5301
GaumardCares 1-, 2-, and 3-year Optional Extended Service Plan benefits:
- Comprehensive Parts & Service Coverage
- Annual Preventative Maintenance1
- Service Loaners1,2
- Product Training Access
- World-class Telephone and Email Support
- Software Updates
GaumardCares for HAL® S5301
GaumardCares 1-, 2-, and 3-year Optional Extended Service Plan benefits:
- Comprehensive Parts & Service Coverage
- Annual Preventative Maintenance1
- Service Loaners1,2
- Product Training Access
- World-class Telephone and Email Support
- Software Updates
GaumardCares Preventative Maintenance*
Keep your simulator operating at its best with annual preventative maintenance checkups. These comprehensive inspections ensure your simulator operates at peak performance, reducing the risk of unexpected issues and extending its lifespan.
Annual Preventative Maintenance service includes:
- Comprehensive Inspection: A thorough, head-to-toe evaluation of the simulator to ensure peak performance
- Functionality Verification: Assessment and testing of all operational features to confirm proper functionality
- Professional Cleaning: Expert cleaning of all external surfaces to maintain optimal condition and appearance
- Software Updates: Installation of the latest operational software updates (applicable to Gaumard-provided computers only)
- Maintenance Consultation: Tailored education and expert recommendations for ongoing maintenance and any required repairs
GaumardCares
for HAL® S5301
GaumardCares 1-, 2-, and 3-year Optional Extended Service Plan benefits:
- Comprehensive Parts & Service Coverage
- Annual Preventative Maintenance1
- Service Loaners1,2
- Product Training Access
- World-class Telephone and Email Support
- Software Updates
GaumardCares for HAL® S5301
GaumardCares 1-, 2-, and 3-year Optional Extended Service Plan benefits:
- Comprehensive Parts & Service Coverage
- Annual Preventative Maintenance1
- Service Loaners1,2
- Product Training Access
- World-class Telephone and Email Support
- Software Updates
Ready to select a GaumardCares plan?
OPTION 1
Add a GaumardCares plan with the purchase of your new patient simulator
OPTION 2
Add a GaumardCares plan within 6 months of your simulator purchase
OPTION 3
To renew or extend a GaumardCares plan, contact us for more information
1. Available during Gaumard’s regular business hours, excluding holidays.
2. Service Loaner is subject to availability. Loaner model may not be the same model as your current model.
3. Additional terms and conditions may apply.
4. Bundled newborn simulators require a dedicated GaumardCares plan. For more information, please see the GaumardCares Service Plan Agreement for details.
*Preventative Maintenance (PM) services are not a substitute for necessary product repairs. Any routine replacement of external parts and/or batteries that may be covered varies by product and is product-specific. For a detailed list of preventative maintenance checks and services, please refer to the GaumardCares Terms and Conditions.
Additional terms and conditions may apply. See program terms for details. Gaumard Cares plans are available in the (50) United States and District of Columbia only. For more information, please see the Gaumard Cares Service Plan Agreement.